Capella Hotel Group understands incredible service and personal attention keep clients coming back. Led by the charming and charismatic Horst Schulze, former president and COO of The Ritz-Carlton Hotel Company, they promise that if clients choose to stay at a Capella property the staff will take it upon themselves to provide that guest with the best possible service and experience to keep them coming back.
And it works! I have a client who visited Capella Ixtapa a few years ago – every time I talk to him he mentions how much he loved it there. Countless hotels offer nice rooms and and a beautiful setting, but what separates a luxury hotel from a ultra-luxury experience is when the client feels special and every aspect of the stay is seamlessly executed.
Capella has a small group of eclectic properties in Mexico, Singapore, Germany, Washington, DC and soon to be St. Lucia (we can’t wait for this one!) all in unique settings and filled with touches indigenous to the destination. The next time you travel to one of these places – think Capella!